FAQs

AnswerBenefits of registering on UrbanStudio include:

• As a registered member of UrbanStudio, you do not need to enter your details like address every time you order. It is saved in My Account.
• You can track all your orders by logging in to My Account with user email id and password.
• Please Note: For other Promotions, offer end date will be mentioned on the website.
• You can save items you are interested using the My Wish list feature; for easy purchase in the future If you choose to, you can get regular updates on new arrivals.

Answer

• You should be logged in to UrbanStudio.ae in order to use these coupons as they are mapped to your User ID.
• UrbanStudio reserves the right to decide whether or not a customer is eligible to use a coupon.
• UrbanStudio reserves the right to decide the number of time times a customer is eligible to use a coupon.
• UrbanStudio reserves the right to decide the start and the end date of a coupon.
• Coupons are not applicable on Hot Priced products and Gift Cards
• UrbanStudio reserves the right to modify the terms and conditions of a coupon.
• UrbanStudio reserves the right to cancel any order where it suspects misuse of coupons by using duplicate emails, mobile numbers, or addresses. The decision of UrbanStudio Private Limited. Ltd. will be final and binding in this respect.
• Any B2B orders using the coupons will be cancelled. These intended users of these coupons are individual consumers. The decision of UrbanStudio will be final and binding in this respect.

AnswerTo change your password, login and choose the My Profile options under your Account name. Here you can change your password by entering your current password and the new password.

AnswerIf you are not able to login using your password, try resetting your password.

AnswerClick on ‘Login’ link on the top right-hand side of the page. This will open a window where you will see a ‘Forgot Password?’ link. Provide your registered email address and we will email you instructions for getting a new password.

AnswerSometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from UrbanStudio in junk/spam box, please mark them as ‘not spam’ and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.

AnswerIf you no longer wish to receive our offers and exclusive deals, we’ll be sad to see you go but you can easily unsubscribe:

• Open an email (Newsletter/Promotional offers)
• You’ll find an Unsubscribe link at the bottom. Click it

That’s it! You will not receive any newsletter thereafter.

AnswerThe following payment options are currently available on UrbanStudio:

• Visa, Master, American Express and Diners Credit Cards.
• Debit Cards issued by all leading banks in India.
• UrbanStudio Gift cards
• Cash On Delivery (This service is currently unavailable)

AnswerYour purchase will be charged under the company name Urban Style Metal Parts Cont. LLC’. Sometimes, your card company may show in the statement a truncated name like ‘Urban Style’ or ‘Urban Style Metal Parts’.

AnswerThe Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn’t appear on sales receipts or billing statements, and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

CVV Numbers for different cards are placed in different locations on your card:

• If you have Visa/Mastercard/Diner’s/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
• If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right-hand side above the card number.

AnswerThe 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the ‘Verified by VISA’ (VBV) and ‘MasterCard Secure Code’ (MSC) services, respectively.

The 3D secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.

AnswerUrbanStudio.ae does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

AnswerThe UrbanStudio team will never request you to share any of your payment details over email or over phone.

AnswerIn case you have questions about a product, please write to us anytime and we will get back to you within 12 business hours.

AnswerThe process of placing an order on UrbanStudio is very easy. Just follow the following steps:

• Once you have selected the item that you wish to purchase, click on Buy Now.
• You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
• If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
• Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
• You can choose from range of payment methods and click on Proceed to Pay Securely.

Once the order is confirmed you will receive a confirmation email and order number.

AnswerDon’t worry if your order status reads Pending Verification or Awaiting Confirmation.

Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank.

If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option

If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

AnswerFor confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed. In case you have changed your address between ordering and receiving a product, you may reach out to us and we will do our best to help.

Purchasing furniture on UrbanStudio.ae

AnswerUrbanStudio shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

• Your item has any scratches or breakage that unfortunately might have occurred during transit warranting your item to be fixed
• Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item

Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage.

We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.

AnswerNon-availability of a reliable shipping partner for your location.

AnswerThe delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order) and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.

AnswerThe delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to manufacture the item and deliver it as soon as possible.

AnswerAs of now, UrbanStudio doesn’t ship items outside of U.A.E. However, UrbanStudio does allow you to make purchases for your loved ones in U.A.E. from anywhere in the world by using your international credit or debit cards issued in U.A.E. You need to ensure that the Shipping Address is in U.A.E.

AnswerThere is no need to submit any document for shipping or delivery of your products.

AnswerYes, however, the invoice shall be available for download from your account.

AnswerSorry. Currently, we do not offer gift-wrapping.