• UrbanStudio caters to United Arab Emirates.
  • We accept Cash on Delivery, Debit Card, Credit Card as a method of Payment.
  • Shipments will be delivered within 3-5 days for most of the areas.
  • Once AWB (Air Way Bill Number used to track your shipments) is generated by the shipping department, customers will be intimated by registered email and mobile number.
  • Orders of less than AED 100 will be charged AED 10 shipping fee(non-refundable). Orders of AED 100 or more will be delivered free.
  • Please note that the Orders paid for Cash on Delivery attracts AED 20 across all regions.
  • For delivery orders to an out of service area, merchandise will be delivered to the nearest First Flight Couriers office
  • As per the delivery schedule and terms specified by First Flight Couriers. Additional charges may apply.
  • The following areas are defined by First Flight Couriers as out of service areas

List of Out of Service Delivery Area

Delivery will be possible to these locations however it may require extra transit time and charge.


  • To return an item, contact our Customer Service Department.
  • Please note that this service will result in a 25% reduced refund of the total amount.
  • Be sure to print off and include your order receipt when returning your order.
  • All returns must be initiated within 3 days of placing the order.
  • Remember that you need the purchase receipt to return any item.
  • Items must be returned in the same condition they were received.


  • Refunds will be made using the same payment method as the original purchase.
  • We recommend showing your confirmation to your bank if you have not received a refund within 14 days.
  • Refund is only possible on the orders initiated from UrbanStudio website