- As a registered member of UrbanStudio, you do not need to enter your details like address every time you order. It is saved in My Account.
- You can track all your orders by logging in to My Account with user email id and password.
- Please Note: For other Promotions, offer end date will be mentioned on the website.
- You can save items you are interested using the My Wish list feature; for easy purchase in the future If you choose to, you can get regular updates on new arrivals.
- You should be logged in to UrbanStudio.ae in order to use these coupons as they are mapped to your User ID.
- UrbanStudio reserves the right to decide whether or not a customer is eligible to use a coupon.
- UrbanStudio reserves the right to decide the number of time times a customer is eligible to use a coupon.
- UrbanStudio reserves the right to decide the start and the end date of a coupon.
- Coupons are not applicable on Hot Priced products and Gift Cards
- UrbanStudio reserves the right to modify the terms and conditions of a coupon.
- UrbanStudio reserves the right to cancel any order where it suspects misuse of coupons by using duplicate emails, mobile numbers, or addresses. The decision of UrbanStudio Private Limited. Ltd. will be final and binding in this respect.
- Any B2B orders using the coupons will be cancelled. These intended users of these coupons are individual consumers. The decision of UrbanStudio will be final and binding in this respect.
- Open an email (Newsletter/Promotional offers)
- You’ll find an Unsubscribe link at the bottom. Click it
That’s it! You will not receive any newsletter thereafter.
WHAT ARE VARIOUS PAYMENT OPTIONS?
- Visa, Master, American Express and Diners Credit Cards.
- Debit Cards issued by all leading banks in India.
- UrbanStudio Gift cards
- Cash On Delivery (This service is currently unavailable)
CVV Numbers for different cards are placed in different locations on your card:
- If you have Visa/Mastercard/Diner’s/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
- If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right-hand side above the card number.
The 3D secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.
ORDERING AN ITEM / ORDER STATUS
- Once you have selected the item that you wish to purchase, click on Buy Now.
- You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
- If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
- Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
- You can choose from range of payment methods and click on Proceed to Pay Securely.
Once the order is confirmed you will receive a confirmation email and order number.
Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank.
If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option
If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.
Purchasing furniture on UrbanStudio.ae
- Your item has any scratches or breakage that unfortunately might have occurred during transit warranting your item to be fixed
- Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.